Frequently Asked Questions

Browse our catalog and send us a quote request, or email us at contact@arelyevents.com. We’ll confirm availability, delivery window, and pricing.

Bookings are confirmed with 100% payment (per our Refunds & Cancellations policy). Payment secures inventory and scheduling.

We accept common card payments and can invoice for larger events. If you need a specific method, contact us and we’ll advise.

Usually, yes if items and crew slots are available. Reach out as soon as possible so we can accommodate changes.

We’re based in Washington, USA, serving nearby communities. Delivery fees vary by distance and access (stairs, long carries, etc.). Ask us to confirm coverage for your location.

Most single inflatables take ~20–45 minutes. Larger setups (tents, multiple items) require more time. We’ll provide a delivery window during confirmation.

Yes—delivery, professional installation, and pickup are included unless otherwise stated. We’ll confirm access and site conditions beforehand.

Yes. Items are cleaned between rentals and inspected before setup. Please follow posted rules and capacity guidelines.

Continuous adult supervision is required while inflatables are in use. Keep food, drinks, gum, sharp objects, and shoes out of inflatables.

On grass we stake equipment where permitted; on hard surfaces we use sandbags/weights. We’ll assess site conditions for a safe setup.

If weather could impact safety or installation, contact us for guidance and coordination in line with our policies.

Please review Refunds & Cancellations and Rental Terms, or reach out so we can review your case and offer options.

Often yes, but many parks require permits, specific setup windows, and power restrictions. Check with the park office first; we’ll help with scheduling and compliance.

If a venue requests documentation (e.g., proof of insurance), contact us in advance and we’ll advise what we can provide for your event.

Most inflatables require a dedicated household outlet (typically 110–120V, 15A) per blower. Avoid daisy-chaining power strips. Let us know if you’ll need a generator—we can recommend options.

Level grass is preferred. Pavement/asphalt is fine with weights. Avoid steep slopes, mud, loose gravel, or areas with overhead/underground hazards.

Clearances vary by item; as a rule of thumb allow extra space around and above inflatables. Share your dimensions and we’ll confirm fit before setup.

If something doesn’t look right or you have a safety concern, power down the blower(s) and call us. We’ll troubleshoot and, if needed, dispatch assistance as available.

Availability varies. Contact us and we’ll do our best to help—especially for weekday or off-peak times.